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BFW Labels Help File

Buyer

How Do I Buy What I like on BFWLabels ?

To Buy, simply search for the product you like and click on the Add To Cart Button..
Check Your Shopping Cart for details of Products you like and the amount you need to pay...
Make the required payment.. and the Product you purchased will be dispatched within 4-6 Working Days..

How can I be sure that the Garments I am buying are from Genuine Designers?

BFWLabels.com is part of BangaloreFashionWeek Event which showcases Various Designers. BFWLabels.com is a Portal to bring Designers and prospect Buyers together.

BFWLabels.com procures the Product, Checks for Quality, Packs and Ships the Product to the Buyer..

What about Damaged Garments?

Due to unexpected reasons if the Garment dispatched to you is damaged that the designer will amend the damage or give a new replacement.

How will my order be delivered to my doorstep?

Your order will be delivered through reputed courier companies at your doorstep

How will I know if order is placed successfully?

You will receive a confirmation email and text message from BFWLabels.com This mail will have all the details related to your order. Order details can also be viewed at MembersArea.

Do you take orders over phone?

NO. We do not take orders over phone.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

  1. Net Banking 2-4 business days
  2. Debit Card 5-7 business days
  3. Credit Card 7-21 business days

How do I check the status of my order?

Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.

Additionally you can use our Tracking System at Track Orders

Can I cancel my order?

  1. If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
  2. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies.

I got a confirmation call for my order. Why is that?

You receive a confirmation call for your order to verify if there isn't any change with your order.

Can I place a bulk order for an item(s)?

No, Bulk orders cannot be placed through BFWLabels.com as the website only caters to end customers.

How do I do a trial of the product I purchased?

We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable. For more information please check our Return policies.

Do you allow exchanges ?

Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. Please read up our exchange policies for details.

Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order.

 

 

 

 





 
 
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